Service Manager, Project Management (Manufacturing)

This role blends team leadership, operational execution, customer discipline, and daily coordination with engineering, production, and logistics teams. It is an ideal position for a pragmatic manager who is close to operations and motivated by continuous improvement in customer performance.

Key Responsibilities

Leadership & Team Management

• Lead and engage a team of 6 employees (customer service, coordination, and project management).
• Develop skills, review performance, and foster a culture of accountability.
• Ensure proactive and structured communication with customers and internal stakeholders.

Operational Execution

• Manage the full order lifecycle: review, follow‑up, prioritization, issue resolution.
• Monitor performance (OTD, delays, escalations) and implement corrective actions.
• Strengthen communication discipline with customers and internal teams.
• Coordinate activities with engineering, production, and logistics.

Continuous Improvement

• Optimize order management and communication processes.
• Participate in improvement projects in collaboration with operations.
• Contribute to the evolution of tools, practices, and service KPIs.

Profile Sought

• 10 years of experience in an industrial environment (manufacturing, distribution, or OEM high mix/low volume).
• Strong operational experience in customer service, inside sales, order management, or customer operations.
• Experience managing small to medium‑sized teams.
• Demonstrated ability to manage priorities, resolve issues, and support a team in a demanding environment.
• Structured, customer‑oriented approach with strong communication discipline.
• Skills in continuous improvement (Lean, processes, optimization).

Why Join Velan?

• Globally recognized manufacturing company.
• Technical products known for their quality and complexity.
• Environment where managers have a real impact on customer performance.
• Culture focused on continuous improvement and talent development.
• Visible and strategic role in customer satisfaction and operational efficiency.